Technical consultation is always available by emailing us at info@aareff.com. Please send a clear description of the problem and with photos and video if you think it will help us advice and resolve it. We will not use Facebook Messenger, WhatsApp or other party messaging applications for this. TECHNICAL CONSULTATION IS ONLY AVAILABLE BY EMAIL.

This warranty is NOT void for owners who attempt to make repairs providing the following conditions are met:

1. the fault in the defective goods is not within the above conditions;
2. the repair work or action is localised to the original fault and does not create additional faults through incompetence beyond the original fault (for example, stripping the whole unit down and then sending it back to us in pieces expecting it to be rebuilt is not acceptable);

The parts and work done during manufacture are guaranteed for a period of 5 years from the date of delivery, provided that the goods:

1. in the case of kits, are assembled and soldered correctly in accordance with the user manual and instructions;
2. are installed in accordance with the supplied user manual and instructions;
3. in the case of equipment with internet connectivity, have been checked via an online connection to Aareff, and all necessary updates and firmware patches have been applied.
4. are not exposed to external environmental conditions—particularly snow, ice, sand, or salty air—that could damage the equipment;
5. are not subjected to physical shock or impact, which may result in internal or external damage;
6. are not subjected to use beyond normal or reasonable wear and tear;
7. are not powered by an unsuitable power supply, power source, or battery with voltage levels exceeding the design specifications;
8. in the case of RF amplifiers and transmitters, are not operated with unsuitable antennas, RF loads that could damage the output transistors or power regulators, or input levels beyond the design specifications;
9. are not damaged due to excessive overheating caused by inadequate ventilation;

Qualifying goods will be repaired or, at our option, replaced providing the goods are returned to Aareff;

1. within a 5 year period.
2. carriage paid and suitably packaged.
3. with the signed Commercial/Shipping Invoice (you obtain this from the link below) attached to outside of the package in a transparent sleeve.

Instructions for returning goods to Aareff are at https://www.aareff.com/en/returns/

The Commercial/Shipping Invoice is very important and it prevents import charges being made to Aareff on returned goods. Under no circumstances will any returned goods requiring payment of import charges be accepted by Aareff.

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