Instructions For Returning Defective Goods


BEFORE YOU CAN RETURN DEFECTIVE GOODS YOU NEED A COMMERCIAL INVOICE. UNDER NO CIRCUMSTANCES SHOULD YOU RETURN THE GOODS WITHOUT THE COMMERCIAL INVOICE.

Email us with the details of the sale, sale number would be great, but not essential. We will find you on our database and email you the Commercial Invoice.

You need to prepare the parcel and documents.

  1. Pack the goods in a box that is about 20% bigger than the equipment. If the box is any bigger than this the delivery will be expensive due to excessive volumetric weight. If the box is too small the equipment will have insufficient protection.
  2. IMPORTANT! Make sure the corners are well packed with scrunched up pieces of old paper pushed tightly into the corners between the box and the equipment. Using your thumbs on the outside of the box, try pushing in the corners, if it is difficult and hard, it is packed correctly.
  3. Clearly write on the box RETORNO A FABRICA PARA REPARACION / LLAMAR AL 809 2419604 in block capitals so that it is easy to see. Please print out 3 copies of your Commercial Invoice.
  4. Put the 3 copies of the Commercial Invoice in a transparent sleeve/envelope and stick them to the outside of the box so that they can be seen by customs.

OPTION 1 - USING PRIVATE COURIER EG UPS, FEDEX, TNT, DHL ETC

This is the fastest way to send goods directly to our workshops and offices in Dominican Republic

Use the following address on the Waybill or Consignment Note, affix it to the parcel and give it to your courier.

AAREFF SYSTEMS / PISANO
AUT JOAQUIN BALAGUER KM5
SANTIAGO
51074
DOMINICAN. REP.

OPTION 2 - USING THE POSTAL SYSTEM ECONOMY, PRIORITY OR EMS

Sending goods to our US postal address is the lowest cost way to return goods. Economy being the absolute cheapest service, Priority is the next service up and the best service with guaranteed delivery times is EMS. Usually Economy is only trackable in the event of the parcel being reported lost, Priority has a basic tracking process and EMS is fully trackable, do not return any goods on a service that cannot be tracked at all.

Economy, Priority and EMS use the label/form called CP72 which you can get from the post office, use this label/form. There will be a number on it beginning with CP that the parcel can be tracked with. Use the following address on the form/label and take the complete parcel to the post office.

AAREFF SYSTEMS / PISANO
AUT JOAQUIN BALAGUER KM5
SANTIAGO
51074
DOMINICAN. REP.

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