Terms and Conditions of Sale


General

Our buisness known as Aareff Systems throughout the rest of this document will be named as Aareff. The present terms and conditions of sale herein shall apply unless otherwise stated in a written agreement on Aareff official headed documentation, to all sales in the world made by Aareff. These terms and conditions of sale override and exclude any other terms stipulated or incorporated or referred to by the Customer, whether in the Customer order or during any negotiations or any course of dealing established between Aareff and the Customer, and constitute the entire understanding between Aareff and the Customer for the sale of products or services.

Prices

All our prices include delivery to the country selected and shown next to the price panels on each product page, however they are business prices and DO NOT include VAT and where applicable import duties. All our goods are shipped from and for customs purposes are origin of Dominican Republic

Aareff reserves the right to alter prices at any time without prior notice. All prices are in the base currency of GBP Pounds Sterling. Any other price you see in any other currency on, but not limited to, our website, any other form of advertising, quotations or pro-formas is converted from GBP Pounds Sterling with a potential error of up to +/- 2%.

Limited Returns Policy

Cancellations

We accept cancellations if work on an order has not started. Aareff does not manufacture goods to be carried in stock for 'off the shelf' sales. The customers order is custom assembled on a 'built to order' or 'one off' basis so therefore once work begins on an order, it cannot be cancelled.

Returning Goods

We offer a generous returns policy. The parts and any workmanship commissioned by Aareff is guaranteed for a period of two years against defects, providing the goods:

  1. in the case of kits, are constructed and soldered properly in accordance with the user manual and instructions;
  2. are installed in accordance with the supplied user manual and instructions;
  3. are not subject to exterior environmental conditions, in particular sand and salty air, that will damage the equipment;
  4. are not subject to use that is beyond normal/reasonable wear and tear;
  5. are not powered with an unsuitable non CE compliant transmitter, power supply, power source or battery with voltage levels beyond the design specifications;
  6. in the case of amplifiers, are not driven with excessive RF levels beyond the design specifications;
  7. in the case of transmitters are not operated with an unsuitable antennas or RF loads that cause damage to the output transistors and power regulators;
  8. are not damaged from excessive over heating due to inadequate ventilation;

This warranty is NOT void for owners who attempt to make repairs providing the following conditions are met:

  1. the fault in the defective goods is not within the above conditions;
  2. the repair work or action is localised to the original fault and does not create additional faults through incompetence beyond the original fault (for example, stripping the whole unit down and then sending it back to us in pieces expecting it to be rebuilt is not acceptable);

Technical consultation is available by emailing us at info@aareff.com

Qualifying goods can be returned and will be repaired or, at our option, replaced providing:

  1. it's within a two year period from the date of despatch;
  2. carriage paid and suitably packaged;
  3. and in accordance with the following return instructions at
    https://www.aareff.com/en/returns

The Commercial/Shipping Invoice is very important and it prevents import charges being made to Aareff on returned goods. Under no circumstances will any returned goods requiring payment of import charges be accepted by Aareff.

Orders

Unless an account or deferred payment facility has been arranged for the Customer, payment must be made in full before any work is commissioned on the Customer's order, on receiving the Customer's order, the:

  1. credit card is authorised, address checked and charged. Should the card decline the Customer will be informed and work on the Customer's order will not be commissioned until payment is secured. Should the card payment be CHARGED BACK following the date the goods were delivered and signed for, the Customer hereby agrees in advance for the card to recharged for the goods delivered and signed for;
  2. direct bank transfer or any other type of transaction that requires clearing will need to be cleared in full. Should any of these methods of payment fail to clear and be returned to Aareff unpaid, the Customer will be informed and work on the Customer's order will not be commissioned until payment is secured;

If an account or deferred payment facility has been arranged for the Customer, the:

  1. credit card is authorised, address checked and charged at the point of delivery to the Customer. Should the card payment decline following the date the goods were delivered and signed for, the Customer will be informed and asked to settle the balance with another card payment or by direct bank transfer. In the event of unpaid accounts being sent for collection, all costs of collection including debt collector's fees, solicitors costs, charges and expenses on a solicitor and own client basis will be added to the account.

Delivery and Transit Delays

Shipping/delivery always has a tracking number. The shipping/delivery time to most countries of the world is normally within 21 working days, however on some occasions this may be extended by a few days if the postal system or carrier has restrictions or additional delays beyond the control of the Aareff.

Aareff will use reasonable endeavours to meet delivery estimates but cannot accept any liability whatsoever for failure to do so however arising. The dates quoted for shipping/delivery are estimates only and a failure by Aareff to comply with them shall not be a breach of these terms and conditions of sale.

The goods shall be at the Customer's risk on receipt of shipment/delivery, or, if the Customer has requested that he has arranged the collection of goods, at his risk on collection by him or his appointed agent.

If the shipment/delivery of the order, replacement or repair is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Aareff reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages and goods.

The Customer is required to inspect the goods on receipt and to notify Aareff of any defects or complaints within 3 days.

General Descriptive Matter

Whilst every endeavour is made to ensure accuracy, illustrations or other details contained in the Aareff website or brochure or any price list or advertising material or otherwise communicated to the Customer are intended merely to present a general idea of the product and nothing contained in any of them shall form part of the terms and conditions of sale between Aareff and the Customer.

Limitation of Liability

The Customer will be responsible for ensuring the fitness for purpose of the goods for the Customerís application. Aareff accepts no liability whatsoever or howsoever arising in respect of loss, damage or expense arising from errors in information or advice provided whether or not due to the negligence of Aareff or that of its employees, agents or sub-contractors save for any loss or damage arising from personal injury.

Aareff shall not be liable to the Customer by reason of any representation (unless fraudulent) for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Aareff, its employees or agents or otherwise) which arise out of or in connection with the goods or their use or resale by the Customer.

Force Majeure

Aareff shall not be liable to the Customer or be deemed to be in breach of contract by reason of any delay in performing, or any failure to perform, any of the obligations in relation to the goods and services, if the delay or failure was due to any cause beyond the reasonable control of Aareff. Without prejudice to the generality of the foregoing, the following shall be regarded, but not limited to, as causes beyond the reasonable control of Aareff:

  1. act of God, explosion, flood, tempest, fire or accident;
  2. war or threat of war, sabotage, insurrection, civil disturbance or requisition;
  3. acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
  4. import and customs regulations, charges or seizures;
  5. strikes, lock-outs or other industrial actions or trade disputes by employees of the postal system, carriers or other third parties;
  6. difficulties in obtaining raw materials, labour, or parts;
  7. power failure or breakdown in machinery.

Intellectual Property and Information

Veronica is a registered trademark (Trade Mark Number 2198320, Class 09, Registration Date 29.12.2000). Veronica FM™, No-Tune™, Easy-Tune™, Jiva™ and Aareff are trademarks of Aareff. Internet domain names aareff.com, aareff.co.uk, aareff.org, aareff.net and veronica.co.uk are licensed or owned and controlled by Aareff. All materials on any web site server using an Aareff controlled domain name, brochure, any price list or advertising material, including, but not limited to the images, logos, text, javascript, illustrations and designs may not be copied, reproduced, republished, uploaded, posted or distributed in any way, including by e-mail or other electronic means. Without the prior written consent of Aareff, modification of the materials, use of the materials on any other web site or networked computer environment is a violation of the copyrights, trademarks and other proprietary rights and is prohibited.

Aareff takes all reasonable steps in the course of business to ensure that any work commissioned does not infringe any patent, design, trademark, copyright or any other rights of third parties.

Licensing

Some of the commissioned items, particularly transmitters, require an operating licence. It is an offence in the EU, USA and most, but not all, other countries of the world to radiate electro magnetic waves at certain frequencies without a licence. It is the Customer's responsibility to check the compliance of the final installation and relevant laws, regulations and directives regarding licensing and putting into service any goods commissioned by Aareff. The Customer agrees to defend, indemnify and hold harmless Aareff, it's employees and agents, from and against any claims, actions or demands, including without limitation legal and accounting fees, alleging or resulting from the improper or unlawful use of goods commissioned by Aareff.

Partial Ineffectiveness

If any term or provision of this agreement or the application thereof to any circumstances to be invalid or unenforceable, the remainder of this agreement, or the application thereof to any circumstances other than those to which is invalid or unenforceable, shall not be effected thereby and each terms and provisions of this agreement shall be valid and enforced to the fullest extent permitted by law.